RMA/MRO - Returns & Overhauls

Rapidly Assess, Execute, & Control Upgrades & Repairs

Faster, precise repairs, overhauls, & upgrades with total traceability

More efficiently track and manage the flow of product through return, repair and upgrade processes, from initial receipt and triage to repair, modification, quality assurance, and shipment.

Refurbishment of an airplane in a hangar ideal for MRO software

Explore the features and benefits

LIABILITY & SCOPE ANALYSIS

CONTROLLED FLEXIBLE EXECUTION

VOIDED WARRANTY FORENSICS

INTELLIGENT MATERIAL REQUISITION

ADAPTIVE WORK INSTRUCTIONS

CUSTOMER INCLUSIVE WORK AUTHORIZATION

QUALITY, TRACEABILITY & GENEALOGY

Identify Initial Exposure of Returns

Instant reverse traceability identifies the precise scope of liability exposure involving related non-conforming products in the field. The simple input of the root-cause of the defective unit at hand, whether it be a component, process, tooling, material, etc., instantly reveals all other at-risk units. Easily and rapidly contain liability and recall only that which needs be recalled.

On-Demand Configurable Workflows Streamline Operations

RMA and MRO software require flexibility because repair diagnostics and configuration upgrades/remanufacturing first require discovery of the present state of the product, then adaptive reaction to what is discovered. However, control and traceability remain critical. FactoryLogix provides ‘on the fly’ process creation driving discovery, then adaptive repair and upgrade work instructions, while still retaining total traceability and genealogy.

screenshot of process flow builder ideal for RMA & RMO environments

Warranty and Workflow Rules Enforce Compliance

Manufacturers handling field returns, and repair depots must quickly determine if prohibited field modifications are the cause of failure. FactoryLogix instantly presents technicians detailed as-shipped configuration and genealogy to reveal if the warranty has been voided, significantly reducing wasted direct labor time. Further, the evidence is immediately available, reducing administrative overhead.

Real-time Inventory Management for Service Order Repair

Operators rapidly receive the right replacement components at the right time. As parts are consumed in the repair or upgrade process, real-time requisitions are sent to FactoryLogix's materials control systems, as well as third-party WMS systems for lean material management and traceabliity. This automatic and adaptive replenishment eliminates downtime. As work is executed, FactoryLogix ensures only authorized materials and procedures are used.

Dynamic Work Instructions Simplify Repair and Upgrades

Shop floor work instructions update automatically to guide operators through diagnostics and streamline tear-down. They rapidly discover current product configuration vs. the as-shipped configuration, or more quickly find the root cause of a defect, reducing lead-times and improving operator effectiveness. Repair, rebuild, and reconfigure with adaptive work instructions guiding operators through system rebuild to achieve the desired completed state.

collage of MRO software work instruction screen images

Streamlines Justification & Approval for Work Discovered as Needed

Ensuring work performed, beyond the initial contract, is automatically documented, agreed upon, and authorized with the customer, including reference to cost. Provides all evidentiary information that supports customer collaboration surrounding extra work required, which accelerates approvals and enhances the customer relationship.

Head of the project holds laptop and discusses work details with customer in factory

End-to-End Compliance Assurance

Use the precise, single source, as-built information to expedite the discovery process leading to the comparison of the product configuration as it was when returned vs. its state as it was built. Assurance of the correct action taken and updating the individual build record to reflect the actions performed. Traceability continues as a digital thread through an unlimited number of returns to the factory.